Last updated: 17 September 2026
This policy describes how subscription billing, cancellation, and refunds actually work for StructureIQ today. It has not been reviewed by a lawyer — have counsel review it before relying on it as final, particularly Section 4 (Refunds) if StructureIQ ever moves onto a payment gateway that supports automated/prorated refunds.
This Refund & Cancellation Policy applies to all subscriptions purchased for StructureIQ, a software-as-a-service product owned and operated by Greenex Solutions Private Limited ("Greenex Solutions", "we", "us"). It should be read together with our Terms of Service and Privacy Policy.
1. Free Trial
Every new account starts with a 14-day free trial. No payment method is required to start a trial, and you will not be charged during this period. If you take no action, access to paid features simply ends at the end of the 14 days — there is nothing to cancel and nothing is charged.
2. Subscription Billing
Paid plans are billed monthly, in advance, on the plan you select at checkout:
| Plan | Billing |
|---|
| Starter | ₹15,000 per month |
| Growth | ₹35,000 per month |
| Enterprise | Custom, as per signed order form |
Your subscription automatically renews each month unless you cancel before the next billing date. GST is charged in addition to the plan price shown, as applicable by law.
3. Cancellation
You may cancel your subscription at any time from your account settings, or by writing to us at the contact details below.
- Cancellation stops the next billing cycle — you will not be charged again after the current paid period ends.
- You retain access to paid features for the remainder of the period you have already paid for.
- We do not prorate or refund the unused portion of a month when you cancel partway through a billing cycle.
- For Enterprise plans billed under a signed order form, the notice period and terms in that order form govern cancellation.
4. Refunds
Because plans are billed monthly with no long-term lock-in, and a free trial is available to evaluate the product before paying, subscription fees already charged are generally non-refundable. We make an exception and will issue a full or partial refund in the following cases:
- Duplicate or erroneous charge — you were charged more than once for the same billing period, or charged in error due to a technical fault on our end.
- Unauthorised charge — a charge was made without valid authorisation on your account.
- Failure to deliver the service — StructureIQ was materially unavailable to you for a sustained period during a billing cycle due to a fault on our end, and we were unable to resolve it within a reasonable time.
To request a refund under any of the above, write to us within 30 days of the charge with your registered email, invoice/transaction ID, and a description of the issue. Approved refunds are processed to the original payment method within 7–10 business days.
5. Chargebacks and Disputes
If you believe a charge is incorrect, please contact us first at the details below so we can resolve it directly — most billing issues are resolved faster this way than through a card or bank dispute. If a dispute is raised with your bank or card network, we will respond with the relevant subscription and usage records.
6. Changes to This Policy
We may update this policy from time to time. Material changes will be notified to active subscribers by email or an in-app notice at least 15 days before taking effect.
7. Contact Us
For cancellations, refund requests, or billing questions:
Greenex Solutions Private Limited
Email: info@greenxsolutions.in
Hyderabad, Telangana, India